Design can thus obscure this clandestine collection of information, which can in turn be used to infringe individuals' privacy in dangerous ways. ![]() UX is the interface, the digital layer that obscures complex processes of data gathering and sharing. There are, however, situations where hiding complexity with seamlessness is harmful. Seamlessness has benefits in making some services more accessible to a mass audience-for instance, opening a bank account. UX improvements that simplify complex actions are often described in tech jargon as “seamless” and “one-touch”, to convey how effectively they conceal background processes from the user. Both the UK and US have new offices dedicated to upgrading their citizen-facing UX. Beyond the business realm, UX design has become an important part of improving access to government services. Funding has poured into improving apps' UX to simplify once complex online interactions, like registering for new services and making purchases. The field has received increased attention from business and technology communities, in line with the rising economic power of smartphone apps. ![]() User experience (UX) design is concerned with making technology easier and more pleasurable to use by creating interfaces that respond to user behaviour. Ame Elliot critically reflects on political consequences of UX design.
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